Here are some frequently asked questions.
If you have a question that is not answered here then please call or email us.
If when you vacate your storage unit your account is in credit, the balance will be refunded. There is no minimum charge for storage. you only pay for the time you need.
Access during our reception opening hours is free of charge. You can come and go as often as you need with no additional cost.
Use of sockets within your unit(s) need to be approved with the Store Manager and some items are prohibited from use, such as heaters, kettles and loud equipment. All equipment must be available for PAT testing once a year. There are only a small number of rooms that have sockets within them. Alternatively you can arrange to have a power supply installed with the agreement of your Store Manager for an additional cost depending on your requirements. Please speak to the Store Manager to discuss what is possible.
Yes you can. This can be done by either booking online, calling our office or popping in and speak to one of our team.
To make a confirmed reservation a payment of £25 will be taken per unit. This is non-refundable. This payment will then be added to your account and deducted from the money owed from your 1st invoice. Reservations are only valid for 4 weeks after which point any deposit paid will be lost. If the reservation is still required then another reservation deposit of £25 must be paid.
No we do not require a security deposit!
If you would like to have a look our storage facility then please pop in during our office opening hours.
Monday – Friday 08:30 – 17:30
Saturday – 08:30 – 13:00
Yes we have trolleys that are free for you to use.
Standard access hours are 8:30 am to 5:30 pm Monday – Friday and 8:30 am to 1:00 pm on Saturdays. If you need to access your unit out of standard hours then just ask and if we can accommodate you then we will.
Yes. We require 7 days written notice when you wish to vacate. Upon vacation we will refund any remaining days. Note this excludes vacates during the 50% off offer period.
Our units range from 10sq ft up to 175 sq ft
All items must be insured whilst stored with us. We provide free insurance to all our customers up to a contents value of £2,000 if you want to increase the insurance value then its just £3 per month per additional £1,000 of cover require. Alternatively you can provide your own insurance. Proof of insurance must be provided to StoreLock Self Storage within 14 days
When renting a unit from StoreLock you will be required to provide proof of identity and a proof of address.
Accepted forms of ID – Passport, Photo Card Driving Licence
Accepted proof of address – Utility bill, Bank Statement, Tenancy document all less than 3 months old
For your security you provide your own padlock for your unit. We do not hold a key so only you will have access to your unit. For your convenience we sell a range of padlocks.
We take security very seriously and have extensive security systems in place to protect your belongings, including;
- 24 hour Digital CCTV located both inside and outside the main building, monitoring all entrances and exits
- A sophisticated twin alarm system – one for the building and one for each individual storage space
- Coded electronic door access to the building allowing access only with your own personal PIN Number
- A fire and smoke detection system
You can store most things at StoreLock with the exception of:
- Living items, such as animals and plants
- Hazardous materials, such as flammable liquids and explosives
- Items that could decompose, such as exposed foodstuffs
- Unauthorised or illegal goods, such as drugs or firearms
For a full list of restricted items please see our terms and conditions.
Our minimum stay period is 1 week.
Yes at StoreLock you can change the size of your unit depending on your changing requirements and availability.
You can move in at any time when our office is open (Opening Times). You will need to bring with you a suitable proof of identity (a passport); proof of address (a utility bill); and a credit or debit card for payment.
We advise that you book to ensure that you get the unit size you need but as long as you bring the required documents you can move in without booking. Moving in must take place during our office opening hours.
You can easily book online on our website.
Initial payment will be taken via credit or debit card. For future payments standing order is the easiest way to pay. Other options are via our pay online portal https://storelock.co.uk/pay-invoice, credit or debit card over the phone, BACs payments or cheque.
We are unable to accept cash.
Payment is in advance and you will be required to pay for 1 month at a time. Discounts are offered for paying in advance for periods of 6 or 12 months.