StoreLock Conditions of Business

Reservations

To make a confirmed reservation a payment of £25 will be taken per unit. This is non-refundable. This payment will then be added to their account and deducted from the money owed from their 1st invoice. Reservations are only valid for 4 weeks after which point any deposit paid will be lost. If the reservation is still required then another reservation deposit of £25 must be paid.

Invoicing

The standard invoicing period is 1 month

The minimum charge period is 1 week on a standard agreement or 1 month on the 50% off offer.

Payment Methods

There are a few options when it comes to payment but the easiest way to pay is by Standing Order. When you move in to StoreLock your first months rental must be paid by Credit or Debit card or BACS transfer. For all future invoices customers can pay via;

  • Standing Order (preferred method)
  • Credit/Debit card
  • BACS transfer
  • Cheque
  • Notice Periods

A notice period of 1 week must be given to vacate. At the end of the notice period a refund will be given for the remaining days that have been paid. This will be calculated pro-rata.

If a customer has received a discount (pre-pay or 50% off first 3 months offer) then they will forfeit any refund.

Notice must be given in writing.

Insurance

Every customer must have insurance whilst storing with us. There are two options;

StoreLock Self Storage provides free insurance of up to £2,000 you can increase this cover through us for just £3 per month per additional £1,000 cover required.
Items are insured on an new for old basis.

Customers can provide evidence that they have insurance covering their goods whilst in storage. Proof of insurance must be provided to StoreLock within 14 days. Failure to provide the required documentation will result in a charge for insurance being added to the customer’s account and back dated to their move in date.

Customer ID

All customers must provide proof of Identity;

  • Passport
  • Driving Licence
  • Approved ID card

and proof of address;

  • Utility bill
  • Bank statement
  • Unit Location

The location of the storage unit will be on either the ground or first floor. We do not have a goods lift so please let us know if you require help lifting heavy items and if we can assist you then we will.

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For more information about our storage services please call 01933 223 772
or visit our contact page

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